There are many different ways to improve the UX of your web solutions. You could start afresh with a competitor review and full user centred design process starting with new user personas. Alternatively, you could just get straight into some tactical approaches that begin with the data and the quick qualitative UX research, before you put time and money into changes.
At Appius our User Experience skills are just part of a wider Experience & Engagement services covering UX, Creative, Digital Marketing and Analytics support and guidance. In fact our user centred design process was created to blend these threads to achieve the complete picture of acquisition, digital interactive brand impact, analytics and content support.